Customer Service Manager

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Description/Job Summary

American Athletic, Inc., owned by Spalding, a division of Fruit of the Loom, an independent, wholly owned subsidiary of Berkshire Hathaway Inc. & leading international basic apparel company, has an immediate opening for a Customer Service Manager at its Jefferson, Iowa facility.

This position oversees the order, scheduling, delivery and installation of Spalding custom built sports construction projects. Responsible for training and managing associates to ensure customer demands are met for all project stages including:  project quotation, order entry, drafting, manufacturing schedules, shipping, and installation. Interacts extensively with Spalding reps/dealers to educate them on the equipment, how to effectively provide project details and quotes, and complete efficient installation. Responsible for improving internal processes and provides research/input to assist the Engineering team with new product development.

American Athletic, Inc./Spalding, a division of Fruit of the Loom, is the official equipment supplier and partner to USA Gymnastics and is proud to partner with the Federation Internationale De Gymnastique (FIG) and National Collegiate Athletic Association (NCAA).  AAI is also an official supporter of the International Gymnastics Hall of Fame.


Coordinate all phases of Spalding custom-built sports construction projects, with respect to order entry, drafting, dealer/installer field check accuracy, and approved manufacturing fabrication packages. Coordinate ship dates in conjunction with project parameters.
Provide customer service and sales support for other Spalding products (backboards, wall paddings, batting cages, etc.). Support portable backstop orders for NCAA and NBA projects.
Manage Spalding Customer Service and drafting / technical support team.
Work closely with dealers, installers, sub-contractors and general contractors to provide timely information and keep projects on track.
Communicate with on-site installation teams to provide timely support with installation questions, part shortages or warranty issues.
Keep a current and accurate documentation log for all projects.
Identify issues and investigate their root cause. Eliminate conditions related to product warranty, factory errors and customer service errors.
Manage policies and procedures equitably to dealer, customer and company.
Participate in product development and value engineering for products.

Required Experience

5+ years of related work experience in Customer Service, Sales and/or athletic equipment manufacturing/installation.

Required Qualifications

  • Bachelor’s Degree in business, a related field or equivalent experience.
  • Working knowledge of Microsoft Office, Adobe software and shop floor accounting software.
  • Ability to track and effectively manage multiple projects and programs related to plant operations, manufacturing and delivery of high-end finished products.
  • Ability to read and interpret architectural, engineering and technical information related to design, manufacturing, delivery and installation requirements.
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It is the policy of the Company to employ personnel entirely on the individual’s qualifications. Selections are made without regard to age, race, color, religion, sex, sexual orientation, sexual identity, pregnancy, disability, protected veteran status, national origin, genetic characteristics, or any other protected status or any other category protected by federal, state of local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.